What a shame. My payment preferences were changed by MYOB without me knowing about this with the option I pay for credit card fees.
I lost almost $200 already. I lodged the complaint about a month ago, no answer still. It looks like I still have this risk since no reply...
What should I do now?
I have posted a new "idea" on the Ideas Exchange that requests MYOB to separate the Secure Invoicing upgrade from the Online Invoice Payments function, so I ask that everyone at least vote up that idea. As for recouping lost funds - I can only wish good luck to you, and sincerely empathise with you. Is this an issue that can be raised with a Dept of Fair Trading? (I think they're all state based) Is it a matter for a Consumer Protection body? This is not really in my wheelhouse, but I would hope that MYOB can FIX THE ISSUE before the simmering fire becomes an all-out conflagration. I have happily used MYOB for nearly 20 years, but this is so utterly disappointing.
