Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
1 year ago

Unauthorised Invoice Online Payments Selection

Hi   Just want to know why MYOB decided to choose how our business gets paid without notifying us ?   MYOB have automated our payment preferences to online - whereby someone incurs charges to MYO...
Lev0312's avatar
Lev0312
Experienced User
1 year ago

I lost over $160 due to MYOB unauthorizing change my invoice to online payment with the option fees paid by me.

I sent them complaint and all data they requested. No reply for the whole month although I reminded twice. I won't leave it like this, what a disgusting service and disregard for customers. I won't stay with them. It is hard for me changing the  accounting system but I will. I will also complain to Consumer commission and VCAT. 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi Lev0312,

     

    I have contacted our dedicated team about your unresolved case. You should receive an email or call within 2 days.

     

    Regards,
    Genreve

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