Forum Discussion

Lyndal_Bland's avatar
Lyndal_Bland
Contributing Cover User
2 years ago

Undeliverable Invoice

I receieved an email from bounce@apps.myob.com with the following detail after invoicing a client today:

 

Sorry, email delivery was unsuccessful.
Subject: Invoice 00002784; From Total Scaffold Solutions Pty. Ltd.
Diagnostic-Code: smtp; 550 #5.1.0 Address rejected.

 

I had already sent 2 invoices to the email address and have been invoicing them without trouble for years. I have read it's to do with the customers SPAM filter but why would it only kick in for 1 invoice and not any others, and why now? 

  • Tracey4503's avatar
    Tracey4503
    Experienced User
    2 years ago

    I have had this but not with a customers email address but with my own clients.  Every invoice they send out they also send a copy to themselves and for the last couple of days every invoice that has been sent has a deliverey failed to their email address but OK to the customers.

     

    Yet another MYOB bug :(

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Lyndal_Bland 

     

    Thank you for reaching out. We appreciate your patience and understanding on this matter. The possible caused of the error you are receiving could be the email address was rejected by the server or the email address is spelt incorrectly. It's probably a good idea to take addresses that throw this response off of your main list, as it's likely a bogus address or one that was mistyped. Note to clear cache first before sending emails.

     

    Please feel free to post again I am happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

     

     

    Cheers,

    Princess

    • Tracey4503's avatar
      Tracey4503
      Experienced User
      2 years ago
      Princess_R wrote:

      Hi Lyndal_Bland 

       

      Thank you for reaching out. We appreciate your patience and understanding on this matter. The possible caused of the error you are receiving could be the email address was rejected by the server or the email address is spelt incorrectly. It's probably a good idea to take addresses that throw this response off of your main list, as it's likely a bogus address or one that was mistyped. Note to clear cache first before sending emails.

       

      Please feel free to post again I am happy to assist.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

       

       

      Cheers,

      Princess

      The email address that MYOB is bouncing is that of the MYOB subscriber and its only been the last few days.  worked fine before but not for the last 5-6 days!

    • EvilKermit's avatar
      EvilKermit
      2 years ago

      I also have this problem.

      For about the last 3 months when I send a monthly invoice to a long term client, I get this same issue. 

      Myob sends a confirmation copy to my own email and this is delivered. If I foreward the email from my own email, it goes through using the email address already in the email of the client.

      Please advise.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Tracey4503 

     

    Thank you for your post. can you please send me a Private message with your product Serial number and the email address that is being bounced back so I can take a look into this for you.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

     

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi EvilKermit 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    Once you send an email to your client MYOB will notify you that it was being sent and delivered. However, on your customer's end they are not receiving your email and you've tried to send to your own email and it goes through.

     

    If this is the case, it is possible that the receiver has blocked the domain (app.myob.com) or marked it as a spam. Make sure that the receiver will whitelist the domain, and marks as safe and not spam.

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

     

     

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi EvilKermit 

     

    Please let us know if you still need further assistance regarding your concern. We'll be happy to help.

     

    Best regards,

    Doreen

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