Forum Discussion

Lewm's avatar
2 months ago

Undeliverable Invoices/Statements

Hi 

Over the past couple of days we have been getting multiple 'undeliverable' messages when trying to send invoices/statements. The diagnostic code just says rejected. The strange thing is when we have sent invoices/statements previously (the past couple of weeks) to the email addresses we are getting these messages on now,  and they have gone through with no issues. Now all of a sudden we are getting undeliverable messages on these same email addresses that have worked previously. How do we fix this? Nothing has changed within the last few days, email addresses are still the same and are correct. Can you please advise?

 

Thank you

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey there Lewm,

     

    You've received a Diagnostic-Code indicating that invoices or statements were rejected. To resolve this, please check the email address you're trying to send to, as it may be blacklisted. For that to happen, I'd recommend reaching out to our support team directly our virtual assistant MOCA or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen