Undeliverable Invoices/Statements
Hi Over the past couple of days we have been getting multiple 'undeliverable' messages when trying to send invoices/statements. The diagnostic code just says rejected. The strange thing is when we ...
Forum Discussion
Hey there Lewm,
You've received a Diagnostic-Code indicating that invoices or statements were rejected. To resolve this, please check the email address you're trying to send to, as it may be blacklisted. For that to happen, I'd recommend reaching out to our support team directly our virtual assistant MOCA or by submitting a support case via MyAccount.
Best regards,
Doreen
