Forum Discussion

Nikster77's avatar
Nikster77
Contributing User
11 months ago

Undeliverable Invoices/Statements

Hi

 

Over the past couple of days we have been getting multiple 'undeliverable' messages when trying to send invoices/statements. The diagnostic code just says rejected. The strange thing is when we have sent invoices/statements previously (the past couple of weeks) to the email addresses we are getting these messages on now,  and they have gone through with no issues. Now all of a sudden we are getting undeliverable messages on these same email addresses that have worked previously. How do we fix this? Nothing has changed within the last few days, email addresses are still the same and are correct. Can you please advise?

  • marcus_a's avatar
    marcus_a
    Contributing User
    11 months ago

    I'm getting the same problem myself.

    today it's saying "rejected"

    yesterday it was giving a bounce message about the server being blacklisted for spam.

     

    Diagnostic-Code: smtp; 550-"JunkMail rejected -
    mail178-24.suw51.mandrillapp.com [198.2.178.24]:59177 550 is in an
    RBL:
    Blocked - see https://www.spamcop.net/bl.shtml?198.2.178.24"

     

    I noticed there's another person who is having the same problem today too. I wonder if it's all related, for example, we are all using the same mail server to send the mail and the mail server has managed to end up on a spam blacklist.

  • Nikster77's avatar
    Nikster77
    Contributing User
    11 months ago

    Is somebody from MYOB able to reach out to me so I can check whether certain emails have been blacklisted on the MYOB system. Based on other posts I have read, this has sometimes been the case with these undeliverable 'rejected' emails.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi All

       

      We hope everything is going well for you today. I just wanted to follow up on whether you still require assistance with your email being rejected. If yes, we have sent you a private message requesting the necessary details.

      Please tell us how you go, and feel free to post again when you need more assistance.

      Best regards,

      Doreen   

      • marcus_a's avatar
        marcus_a
        Contributing User
        11 months ago

        I tried again and it suddenly started working again. Presumably whatever was causing the problem (ie something with Mailchimp) has been rectified.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi All

     

    Thanks for your posts.

     

    We've sent you private messages here in the Community Forum requesting additional information. Kindly check so we can further assist you with your concerns.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content