Forum Discussion

Nikster77's avatar
Nikster77
Contributing User
2 years ago

Undeliverable Invoices/Statements

Hi   Over the past couple of days we have been getting multiple 'undeliverable' messages when trying to send invoices/statements. The diagnostic code just says rejected. The strange thing is when w...
Danielpendarves's avatar
Danielpendarves
17 days ago

Hi, 

 

I am having the same issues in our business MYOB system, can you please contact me via private message urgently?

 

Thank you very much. 

 

Best Regards, 

Daniel

Princess_R's avatar
Princess_R
MYOB Moderator
17 days ago

Hi Danielpendarves,

 

Thanks a bunch for sharing the info privately! I checked the email address you mentioned, and it turns out it was flagged as blacklisted on our end. We’ve fixed things up in the backend, so you should be able to send emails without any hiccups now. 

 

If this pops up again in the future, just hop on our live chat with our virtual assistant MOCA. It'll connect you to a live agent.

 

Cheers,

Princess

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