When going purchases>billing goes to error
I have asked support a month ago(# 03164458) with no reply, and just submitted again to support. I hope someone can help. When I go into Purchases > Billing, it comes up with this message; ...
Forum Discussion
Hi JohnSil,
I’m really sorry this has been dragging on, especially after you’d already reached out to support.
Because your bookkeeper can still access Purchases > Bills, this looks less like a subscription issue and more like a browser or session issue on your login.
Please try signing out of MYOB and back in at app.myob.com, then open it in an incognito/private window or a different supported browser and clear your cache and cookies before trying again.
We’ve also reached out to the team on your case, 03164458, to see if they can get in touch with you today. If we hear back from them first, we’ll update you here.
Regards,
Earl
