Forum Discussion

User_07092023's avatar
User_07092023
Trusted User
2 years ago

When is this issue going to be fixed it has been going on now for nearly a year.

One or more fields exceed the maximum character limit.  Happens everytime you try to update a contact??????? and it wont let you change anything.  
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi User_07092023, 

     

    Thanks for reaching out and sorry to hear about the experience. 

     

    I understand how important changing information for contacts is and I understand that this is a hindrance to it. Generally, this issue stems from the web application adding the number of characters for both the Company name and Individual name in just one contact. I would suggest following these steps to work around the issue.

    1. Open contact. 
    2. Changing the designation of the contact (Company or Individual).
    3. Remove the names on the other designation (Company name, First name, Surname, or family name).
    4. Return to the right designation.
    5. Make sure all information is correct. 
    6. Save the contact.

     

     

     

    Let us know if you require any further assistance with this. We're happy to help. 

     

    Cheers, 
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi User_07092023, 

 

Thanks for reaching out and sorry to hear about the experience. 

 

I understand how important changing information for contacts is and I understand that this is a hindrance to it. Generally, this issue stems from the web application adding the number of characters for both the Company name and Individual name in just one contact. I would suggest following these steps to work around the issue.

  1. Open contact. 
  2. Changing the designation of the contact (Company or Individual).
  3. Remove the names on the other designation (Company name, First name, Surname, or family name).
  4. Return to the right designation.
  5. Make sure all information is correct. 
  6. Save the contact.

 

 

 

Let us know if you require any further assistance with this. We're happy to help. 

 

Cheers, 
Genreve

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