Where Was A Supplier Credit Allocated To?
Hi I'm attempting to delete a bill, it's a credit with no Activity History attached to it. I'm getting the following message: "You can't delete a purchase with payments applied." How do I find out...
Forum Discussion
Hi, how did you end up finding where the credit was allocated to? I am having the exact same issue - a credit which has a status of 'closed' but has no activity history and can't delete it because it says 'You can't delete a purchase with payments applied'
Hi Marchy79,
If the credit status is closed and there's no action recorded, it might have been entered wrong. To track down the payment transaction, use the "find transaction" feature to see if the credit you’re looking for is listed and whether it has been applied to any open bills. You can also check your bank reconciliation to spot if the credit has been used in any bank transactions. Here’s a link on how to delete the transaction.
If you still need help finding the transaction, you can reach out to our support team directly. Connect with our live chat agent through our virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
