Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
5 months ago

Item Information Page Missing clickable arrows

Good afternoon

 

I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?

 

 

 

Desktop
  • Earl_HD's avatar
    Earl_HD
    5 months ago

    Hi IdaS1 ,

    Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists. 

    Clearing the AccountRight Cache

    Regards,
    Earl

  • IdaS1's avatar
    IdaS1
    Trusted User
    5 months ago

    Hi Earl

     

    Appears restarting my PC, the changes you made has now fixed the issues, I am able to see the clickable blue arrows. 

     

    Thank you

    Ida 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi IdaS1 ,

    Thanks for your detailed post with screenshots.

    One reason this issue might occur is due to a change in user access. For me to investigate this for you, could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

    Looking forward to your response.

    Regards,
    Earl

    • IdaS1's avatar
      IdaS1
      Trusted User
      5 months ago

      Hi Earl

       

      Serial number last 4 digits 0197 & company file ID is 1. 

       

      Thanks

      Ida 

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 months ago

        Hi IdaS1 ,

        Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists. 

        Clearing the AccountRight Cache

        Regards,
        Earl

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