Reorder report - Online - Unable to create Orders

Nor working for me either and has been about 3 weeks since I have noticed.

Hi Turtlewitnohome,

That error "Failed to create purchase orders" is a bit of a pain, especially when you're just trying to get stock sorted. Just to be sure, could you try clearing your browser cache or using a different browser (like Chrome or Edge) and see if that helps? Sometimes it's just a little browser gremlin causing trouble.

If it's still playing up after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so they can take a closer look.

Regards,

Sai

Same, we have been unable to create or send purchase orders since the 14/07/2025. Sent this to the team with screenshots. Still not resolved.

Regards Chris

Hi Chris

I spent 2 hours on the phone with them yesterday with no resolution.  Has been passed on up the chain for them to look into it.  Very frustrating with no other way, apart from manual entry, of orders but the qty of items makes this impractical.

Cheers John

Still not working mate, having to manually enter orders.  Isaiah_C​ 

Reported it last week and have heard nothing.

Cheers John

Hi Turtlewitnohome,

Cheers for the update. Looks like your support request may have got caught up in an issue last week with MyAccount, which might be why you haven’t heard back yet.

I can see you’ve already had a go at fixing it yourself, but since it’s still playing up, best bet is to have another crack through the MyAccount window or hit up our team on live chat through MOCA, our virtual assistant. We’ll give you a hand to get this sorted.

Regards,

Genreve 

Genreve_S​ Well thats not really practical is it?  I spent 2 hours on the phone last week with no result and being advised that i would be notified about a solution.  

So you can see my support request?  If you can see it why dont you get someone to action it instead of telling me to call back up or go through another chanel.

This is why people hate this program.  Its OK until it not, the support is where it all falls apart.

Cheers John

Hi John

Has gone dead my end, any luck with this issue? This issue started on the weekend of the 12/13th July. The MYOB Team should be looking at what file/program changes occurred then. We have lost hours on ordering and efficiencies in supply continuity, I'm sure you are the same. We haven't been prioritized. 

Regards Chris

Hi Chris

Haven't heard anything mate.  The desktop version used to have this function, although it barely functioned, but it's gone now.

Same hear with the losses, just so inefficient.

If I can spare and hour or 2 today i might follow up my case.

Cheers John

Isaiah_C​ Genreve_S​ 

Still not functioning 20 Days later?