Unable to load data in MYOB Assist

Hi Earl_HD​,

We are having the same issue and the fix has not fixed it for us.

I have tried again this morning, uninstalling the app and installing however the 'unable to load data' is still coming up.

This is a massive issue for us at the moment and really need it back up and working ASAP.
Thanks,
Amanda

Hi charmy,

That does sound unusual. Please update your app to the latest version and then check if the other company file appears.

Looking forward to your response.

Regards,
Earl

Thank you for your prompt attention. I'll let you know if we have any issues after doing the above.

We have two data files in MYOB Assist. Can access one, but the other is not showing at all for our service staff to use today.

Kind regards,

Charmaine

Hello @everyone, the issue has now been fixed. 

Please make sure you update your app to the latest version to apply the fix.

Thanks again for your patience while we worked through this.

janecorke​ Krystal04​ Jason15​ 

Regards,
Earl

Hi @everyone, 

Thanks everyone for your patience! I'm happy to share that our team has identified the issue and is already working on a fix. We’ll post an update once it’s been released into the product.
 

Thanks again for bearing with us while we worked on this.

Regards,
Earl

Hi Earl,

We are having the same issue, seems to only be happening to people with contact access.

Earl_HD​ 

Hi janecorke and Jason15,

Appreciate for the screenshot, super helpful! We don’t currently have any other reported cases of this behaviour, so I’ve forwarded this to our team along with your account details so they can investigate further.

Jason15, I’ve sent you a private message as I haven’t been able to locate your account on my end.

Looking forward to hearing from you soon! 

Regards,
Earl

I am having the same problem