hi we have just tried to lodge our PaYG and got this message "MYOB Tax Dashboard is requesting permission to access your MYOB Account" Auskey.read i believe auskey was deactivated years ago why would MYOB be wanting auskey to have access?
Hey soho-99
This error is related to 3rd party app developers using an old version of Internet Explorer that hasn't been supported since 2022. The developers of these apps will need to upgrade to a supported browser in order for services to be restored.
We have released a patch that should mitigate the issues with the "Allow Access" window. This may not fix any issues with redirecting the user to the app after authentication.
If developers require further assistance, please contact the API team using this form.
HI AmandaCL
thankyou for responding its very difficult to get to speak to anyone from MYOB anymore you used to be able to just call in - i am however having trouble understanding your answer
Having same issue too. Not sure what to do?
can you please respond to the reply i sent you?
Hi All,
The message you're seeing from the MYOB Tax Dashboard is a standard request to grant permission for the dashboard to access certain areas of your MYOB account. This access is necessary for the Tax Dashboard to retrieve and use the relevant information it needs to process your PAYG lodgment accurately.
Allowing this ensures the Tax Dashboard functions correctly. Rest assured, MYOB's systems are designed to protect your data and comply with all relevant security and privacy regulations.
Regards,
Sai
Hey everyone!
Due to an update that was made to keep our software secure, some connecting applications would not load - this includes the online BAS lodgement page which caused the following message to display: "MYOB Tax Dashboard is requesting permission to access your MYOB Account". By clicking "allow access" you are allowing the ATO link to MYOB to re-establish. Accepting the prompt will allow users to access the online BAS lodgement screen.
Thanks AmandaCL just a shame this wasn't communicated prior to the issue or on the day the BAS was due to reduce the angst of wondering what security was being compromised by accepting - BAS day is stressful enough without worrying about security issues.
I'm also getting this message and there is no way I am authorising any 3rd party to access my MYOB account, especially with the permissions it is seeking for Auskey. We already lost all our employee tax data in a breach about 5 years ago because MYOB were hacked. This is not acceptable MYOB and neither is your lack of response to this thread. You need to respond and you need to fix this otherwise we have no option but to go back to lodging directly with ATO.. giving us one less reason to use your product. This should be a one way portal, MYOB sends information to ATO and no backwards access and it shouldn't be going through a 3rd party, where you have no capacity to monitor or protect the data.
