I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and left my number multiple times).
I suspect it is deliberate to make it as difficult as possible for us to downgrade/cancel so they can squeeze another month or two subscription fees, outrageous!
Hi DenisePalmer, ,
I can understand why you’d feel that way given your recent support experience.
We know our wait times haven’t been where they should be, and we’re sorry for the frustration this has caused. Our support team will continue to work through incoming requests as quickly as possible, and we appreciate you taking the time to share your experience here.
Regards,
Genreve
I too have been calling Myob for days, I go on hold for 20-30 mins and then they say leave your details for a call back, then an automated call back happens saying 'sorry we can't reach you' and then it hangs up on me..... So basically you can't cancel or downgrade to read only for $2.50 per month as you can't speak to anyone at Myob and you need to speak to someone to cancel/downgrade to read only. I am documenting my calls, dates and times, and will expect a refund of any overpaid subscription fees or I will be contacting the ACCC about their unfair practices.... I don't have time for this at EOFY... so annoying and another reason I am so happy I moved this group of cleints to Xero.
Hi Kennethj,
I can see this has taken up far too much of your time, and I understand why you’d be upset. I’ve checked your case, and it’s now being handled by the team. We’ve also sent you an email with an update about your concern. Thanks for your patience while this was being followed up.
Regards,
Sai
I am having the same experience as MS1988. Hours wasted trying to get through to an agent to arrange cancellation and leaving call back details to no avail.
This is preposterous.
MYOB moderators - are you listening ?
A/c 147108
Hi MS1988,
I can see this has been a really rough experience, especially after trying so many times to get your subscription cancelled. I’ve checked your case, and your MYOB subscription has already been cancelled effective 1 August 2026, so it won’t renew at the end of the month. We also sent you an email with the cancellation details for your reference. If you’re unable to find it, please check your spam or junk folder as well. Thanks for your patience while this was being sorted.
Regards,
Sai
