How do I cancel a subscription which I never used and is still within the 14 day trial period?

Hi Nora2, 

Thanks for explaining that. If you’re overseas, that could be why the phone call isn’t connecting properly, especially if the support number is routing through an AU line.

I don’t want to send you in circles, and the Community team can’t cancel the subscription or access the account from here. I recommend finding a way to reach out through the phone line, as cancellation would need to be processed the line. 

Regards,
Genreve 

As I said previously, when I use that contact link Live Chat tells me to call Support.  When I phone the recorded message it says it is forwarding the call - and then it hangs up immediately. Can we get a real human on here please who can log the log I'm unable to? 

Hi Nora2,

I can see you’re trying to cancel your trial before it ends, and the blank screen and Live Chat issue are making that difficult. We’re unable to cancel subscriptions or access account details through the Community Forum, and we can’t process the cancellation by email. Please use the contact link shared by our moderator and call the number listed there.

Regards,

Sai

How can I contact support? The only option I get when I login to this trial MYOB is to logout. There are no other options available. It's a blank screen. I am based overseas.

Live Chat will not connect. Please email me. I wish to cancel the subscription before the trial period ends next week. 

The owner and account email on the Trial subscription is this one: 

[email protected]

Hi Nora2, 
 

If you’re still within the 14-day trial, you should be able to cancel it yourself in My Account.

Go to Manage Subscriptions, open the trial subscription, then choose Cancel trial/free period and follow the prompts to confirm.

If that option isn’t showing in My Account, you’ll need to contact support. You can use the steps on this page: https://www.myob.com/au/support/myob-business/product-account/myob-subscription-invoices-and-payment-details/cancelling-your-myob-subscription?productview=Browser

Regards,
Genreve