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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Forum Discussion
I too have been calling Myob for days, I go on hold for 20-30 mins and then they say leave your details for a call back, then an automated call back happens saying 'sorry we can't reach you' and then it hangs up on me..... So basically you can't cancel or downgrade to read only for $2.50 per month as you can't speak to anyone at Myob and you need to speak to someone to cancel/downgrade to read only. I am documenting my calls, dates and times, and will expect a refund of any overpaid subscription fees or I will be contacting the ACCC about their unfair practices.... I don't have time for this at EOFY... so annoying and another reason I am so happy I moved this group of cleints to Xero.
Hi DenisePalmer, ,
I can understand why you’d feel that way given your recent support experience.
We know our wait times haven’t been where they should be, and we’re sorry for the frustration this has caused. Our support team will continue to work through incoming requests as quickly as possible, and we appreciate you taking the time to share your experience here.
Regards,
Genreve
