Forum Discussion

MichelleMane_26's avatar
MichelleMane_26
Member
3 months ago

Subscription signup error

Hi,  I'm trying to signup and pay for the subscription of MYOB Business AccountRight Plus but it kept showing an error at the account setup section for the credit card option. I've attached a screen...
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey MichelleMane_26,

 

Thanks for the screenshot, it really helps us get a clear picture of what’s happening on your end. You don’t need an Australian bank account to sign up for an MYOB Business AccountRight Plus subscription, so you’re all good there. If you’re getting the 403 Forbidden message, check that pop‑ups aren’t being blocked and that the MYOB site isn’t restricted in your browser, as either of these can stop the payment from going through. It’s also a good idea to check with your IT team to make sure nothing in your network settings is blocking MYOB in the background.

Cheers,

Doreen

  • MichelleMane_26's avatar
    MichelleMane_26
    Member
    3 months ago

    Hi Doreen, 

     

    Thank you for replying. I'll try those suggestions and see if I can get to signup for the subscription. 

     

    Regards, 

    Michelle 

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