Unable to remove QR Code

Hi Amanda,

Thanks so much for your response. I tested it out this morning after the update and yes its gone!!

Best decision by MYOB.

Hi all.

We released an update last night which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page.  If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).

For your context: 

• In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
• From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

Afternoon Amanda

We use invoice factoring (a system where you sell your invoices to the bank and they lend you money against your debtors) and this is creating mayhem as the QR payments go into our 'cash sales' bank account. So if our account holders use the credit card option the money needs to be balanced then transferred to the 'account holder' bank account. We can not change the bank account as the whole idea of credit card sales is immediate 'cash' over the sales.

Could this be the reason why our MYOB system has started to randomly send invoices twice - I have tried every 'cache' clearance or other checks that MYOB has offered with no success.

Regards

Paula

Hi all,

I want to acknowledge the frustration this recent feature change has caused.

This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.

We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.

Here’s what that means:

• From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
• In July, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in  AccountRight, so you can turn it on or off as needed.
• From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.

AmandaMYOB​ 

I agree with the concerns raised here.

While it's good to see that MYOB has recognised the issue and is planning to introduce a setting to disable the additional payment page, a mid-July timeframe feels far too distant given the impact this change has had on businesses.

The extra page is creating unnecessary paper waste, increased printing costs, and additional administrative effort for what should be a straightforward invoice-printing process. In our case, staff have been particularly frustrated by having to work around a feature that was enabled without any option to disable it.

I also find it difficult to understand why payment information continues to be included on invoices that have already been paid. Once an invoice has been settled, there seems to be little value in attaching an additional page containing payment instructions and QR codes.

I also want to note that this issue is becoming a significant point of frustration within our business. My boss is increasingly unhappy that a feature with such an obvious impact on printing and invoice presentation was implemented without providing users with a simple option to disable it.

The ongoing delays in resolving what appears to be a relatively straightforward issue are only adding to that frustration. As a result, we have begun discussing whether MYOB remains the right fit for our business and are seriously considering a move to Xero. While changing accounting platforms is not a decision we take lightly, situations like this make it difficult to justify remaining with software that appears to be reducing user control rather than improving it.

I hope MYOB understands that this is not simply a complaint about an extra page being printed. It is about the broader customer experience, responsiveness to feedback, and confidence that the software is being developed with the needs of its users in mind.

The suggested workarounds are appreciated, but they don't really address the underlying issue. Manually selecting page ranges each time invoices are printed is an extra step that businesses shouldn't have to take to avoid printing unnecessary pages.

I welcome the fact that a solution is coming, but I hope MYOB can bring the release forward if possible. This has been a significant source of frustration for many users and has unfortunately affected confidence in the product.

Hi Amanda,

I did try to only print page 1 but the options only allow ALL to be highlighted. Am unable to select the other options whilst using MYOB .

I can use these options in my WORD so I know everything is working at my end.

See how All is highlighted but it will not allow me to click on anything below it.

Hey ChrissyM​ 

We've heard your feedback about the additional "How to Pay" page being included when printing invoices from AccountRight desktop, and we understand the impact this has had on your workflows.

The team has prioritised a better solution, we are working on a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices.

We're targeting this change for the next AccountRight release, which is expected in mid-July.

Thank you for your patience and for taking the time to share your feedback. It has helped us understand and priortise this work, and we're committed to getting the solution to you as soon as possible.

In the meantime, here is a couple of workarounds:

• If you don't need the payment information page, you can print only the first pages by selecting the appropriate page range in your print settings, or print double-sided to reduce paper usage.
• If you're printing invoices to use as packing slips, AccountRight has a dedicated Packing Slip feature that's designed specifically for this purpose. You can find more information here:
  https://www.myob.com/au/support/myob-business/sales/packing-slips-and-delivery-dockets

Thanks again for your patience and understanding. We'll continue to keep you updated as we get closer to the release.