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Jacqui_M's avatar
Jacqui_M
Trusted Cover User
5 years ago
Solved

C0000005 Fatal Error

Hi

 

One of my clients is getting a Fatal Error when try to enter a pay for one employee only.  They can enter pays for all other employees, but when they enter it for this one employee, they get the following error (image attached).

 

Thanks

Jacqui Margerison

Payroll
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Jacqui_M 

     

    Just in addition to jenniek's experience with Windows updates, the message does appear to refer to the ESCT rate of the employee. My recommendation would be to go into the Maintain Employee, navigate to that employee and ensure that you have an ESCT rate set. If you do have calculated set for that ESCT, would be keen to know if you have it set to another value like an actual percentage does it allow the pays to be processed?

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  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Jacqui_M 

     

    C0000005 is not one I have come across with regards to entering a pay, you occasionally set it (or its "sister error message" C0000095) when printing or produce a report. This commonly happens after an update where the user hasn't select to restart the computer after installation and the fonts are not working as intended.


    My recommendation would be to follow New Zealand Payroll Support Note: Error: "Exception code = C0000005" after installing a Payroll update to get those fonts in order as this is the most common reason why it gets generated.


    Do let us know how you get on and if you require further assistance.

    • Jacqui_M's avatar
      Jacqui_M
      Trusted Cover User
      5 years ago

      Hi Stephen

       

      Reinstalling the fonts was the first thing I tried, but that did not resolve the issue.  I also tried creating a new employee copying the details from the problematic one, but still got the error. So there must be something about that employee?

       

      Cheers

      Jacqui 

      • jenniek's avatar
        jenniek
        Ultimate Partner
        5 years ago

        Hi Jacqui_M 

        I had this same issue with another FoxPro programme and it was caused by a windows 10 update - the IT guys rolled back the update and it fixed the issue. They couldn't access their programme at all.