ABA File $$$ does not match Nett
We have an issue with our two most recent pay periods. The ABA uploaded file is $900.00 more than the total Net Pay on the payroll Activity Summary. We have isolated the error - which was due to...
Forum Discussion
Hi Caroline5254,
The error occurred because the payment details on the employee card were incorrectly set. The system doesn't automatically check the ABA file total against the Net Pay, so it's essential to ensure that the payment details are correctly entered to avoid such any mix-ups. To fix this, it really depends on what your employee prefers. You can either reprocess the correct pay or make an adjustment. For more details, check out this link. Also, since this issue is a bit complex, I recommend reaching out to our support team for more help. You can connect with our live chat agent via our virtual assistant MOCA or submit a support ticket through MyAccount.
Cheers,
Princess
