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Robyn5's avatar
Robyn5
User
2 years ago

Administrator with read only access

Please help. I am an administrator and suddenly I have read only access. I have tried re-setting but it won't allow me. My account is still active or should be as a on-going monthly payment.

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    2 years ago

    Hi Robyn5 

     

    Thank yo so much for your post and welcome to the Community Forum. 

     

    To furtherly assist you with this, can you please provide me more details on your account so I can look into this for you?

     

    Kindly send me a Private Message with this details.

     

    • Serial Number 
    • Company name 
    • Company data file id (help>>about MYOB)
    • First and last name and email address. 

    note that sensitive information cannot be posted in the Forum. 

     

    Looking forward to your response. happy to assist you with this. 

     

    Thanks, 

    Cel

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, Robyn5 

       

      We would just like to follow up on the information we need to further check on your issue. Please send us a Private Message containing the details of your concern and we will be more than happy to assist.

       

      Please feel free to post again if you need assistance.

       

      Best regards,

      Doreen

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