Aged Receivables and Payables reports not opening

Hi Givemeabreak 

Suggest you try to apply the timeout extender. FYI this needs to be re-applied after each update.

The timeout extender does not speed up the process, it simply allows more time for AR2023 to complete the task. You should probably address why it is taking so long - I am assuming you have already tried Speeding up MYOB.  Possible causes include slow internet, or more customers in the file than MYOB can manage efficiently, or file too big. If file is too big or too many customers, best way to solve is to remove Customers no longer used and purge prior year data. If you want contact details for someone who can remove cards in bulk and purge data from AR2023 files, send me a private message or an email.

Regards

Gavin 

Hi Gavin,

Thank you for your instructions, will I have to do this on every computer that uses this file?  All 5 computers are having this problem.  Also, my computer is generating this report for my other clients just not this one.

Cheers

Andrea

Hi Gavin,

We are also not able to generate the report from the brouser version of MYOB.

Cheers

Andrea

Hi Givemeabreak 

Your comments all indicate an issue with this file rather than the software. Yes the timeout extender would need to be applied on all computers that access the file via the software on the computer. I don't use nor recommend the browser version, still too many issues and things you 'can't do' with it.

Perhaps some time when the file is not being used, create a backup and unzip to a temp folder. Check the file size. If size is under 500 MB, size is unlikely the issue, the file itself might need to be looked at. Let me know how big it is.

Regards

Gavin

Hi Gavin,

We are still having this problem.

Do you know how I get incontact with MYOB directly as I think there is a problem with the file?

Cheers

Andrea

Hi michelletencate 

You can tag a moderator like this -  Earl_HD  or Celia_B 

You will need to wait for a moderator to get back to you, or call MYOB directly, or sent the file to a 3rd party repairer for checking.

Regards

Gavin

@Earl_HD  or @Celia_B are either of you able to help me with this?

I AM STILL WAITING ON A SOLUTION

Hi Givemeabreak , have you tried running the receivables reconciliation reports, which provide the same information AND can be back-dated? (If you want all current invoices, try running these reports dated at the end of the current month, eg 30/06/23 now).

Hi mike 

Thank you for this temporary fix, we have been using that report while waiting on this to be fixed.  We use this report to chase up clients and there is not an option to add the customer terms to the report as there is with the Aged report.

It looks like it is a data issue with the file and I am not sure how to get MYOB to look at our file.  I work for many clients with MYOB and only this client has a problem with these reports.

Regards

Andrea Kreymborg