Forum Discussion

Stevo1's avatar
Stevo1
User
3 years ago

BPAY Needs to be able to be disabled or the charges added on.

BPAY Needs to be able to be disabled or the charges added on.

8 Replies

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  • henry_'s avatar
    henry_
    Contributing User

    Has there been any update on this? I would also like to see the ability to switch off BPay as a payment option.

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey henry_ GEMonster  Stevo1

    We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options. 

     

    While we are trialling this feature, if you would like the ability to remove BPAY as a payment option, please raise a support ticket via My Account.

     

    Once we receive your ticket, we can provide you with the ability to deselect BPAY. 

     

    Cheers, Amanda. 

  • Hello Stevo1 

     

    Welcome to the Community Forum.

     

    The only way to disable BPAY payments would be to turn off online invoicing as a whole. You can provide your feedback on our website here about not being able to exclude BPAY payments or pass the charges on. 


    • GEMonster's avatar
      GEMonster
      Experienced Cover User

      Chris, disabling the whole online invoicing function is not the solution.

       

      BPay fees not being on-charged to customers has been an issue for years, and despite multiple posts on this subject, it still remains.     Please, if the surcharges for BPay cannot be on-charged, just like Credit Cards then we need the option to turn off BPay without affecting online credit card payments.  We pay a monthly subscription to use MYOB, and this issue needs to be solved, not ignored.

      • henry_'s avatar
        henry_
        Contributing User

        Agree with this, we need an option to switch off BPay while leaving the other online payments on.