Forum Discussion

Stevo1

3 years ago

BPAY Needs to be able to be disabled or the charges added on.

ChrisMYOB

Former Staff

3 years ago

Hello Stevo1

Welcome to the Community Forum.

The only way to disable BPAY payments would be to turn off online invoicing as a whole. You can provide your feedback on our website here about not being able to exclude BPAY payments or pass the charges on.

GEMonster
Experienced Cover User
3 years ago
Chris, disabling the whole online invoicing function is not the solution.

BPay fees not being on-charged to customers has been an issue for years, and despite multiple posts on this subject, it still remains. Please, if the surcharges for BPay cannot be on-charged, just like Credit Cards then we need the option to turn off BPay without affecting online credit card payments. We pay a monthly subscription to use MYOB, and this issue needs to be solved, not ignored.
- henry_
  Contributing User
  2 years ago
  Agree with this, we need an option to switch off BPay while leaving the other online payments on.
  - ChrisMYOB
    Former Staff
    2 years ago
    Hello henry_
    
    The feature is not within the software.
    
    I do not have an ETA on when or if this feature will be implemented.
- ChrisMYOB
  Former Staff
  3 years ago
  Hello GEMonster
  
  Sorry for my delay in responding.
  
  I have passed on the feedback about this.
  
  Have you heard of our AccountRight Ideas Exchange? It's where you can give and vote for other suggestions that go directly to our developers. You might like to add your feedback here too
  
  If you have any further questions about electronic payments, please don't hesitate to ask.