I also recieved this response via my support lady. This apparently came from the data department. I interpret this as MYOB changed their logic on 12/3/25 so that when invoices were imported it turned off BPay. If this is the case, this is an admission that their logic was automatically turning BPay on before the 12/3/25 even if it was turned off on my global settings. This is the whole point I have been trying to make and I want the merchant fees refunded for the error on MYOB's part.
Hey BenTSA
I can see you've already requested a call and have had a refund request raised from your latest call about your case. If you have any further questions or are unsure of any details, you can reach out to the team easily through your case emails, updates will also be emailed straight to you.
