Can not print or attach open orders

Since the 2026.5 update this morning, our staff can't print any sales orders / packing slips. In either the MYOB created forms, or our own customized forms. We can print under the Purchasing, Payroll, Just not Sales.  Any help would be appreciated. ( Using Desktop online ). If we log in as Web Browser then it will print sales order, but not Packing slip.  Thoughts please people.

Same here! Have you solved it? Thanks

Hi everyone, 

Thanks for flagging this. If this is only happening on open orders, it’d be worth clearing the AccountRight cache first, as cached data can sometimes cause odd printing or attachment issues. You can follow the steps here: Clearing the AccountRight cache

If it’s still not working after that, the best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look.

Regards,

Sai

Hi Sai

I tried but doesn't work :(

Thanks Sai

Same to below, I tried to clear the cache but did not help. Also tried MOCA, but had been waiting for 2+ hours and no response. 

Hi Sai

Can you please help?

I've tried contacting your team, but no one has been able to assist. This issue has been occurring since the recent MYOB update and is becoming very frustrating.

This issue is significantly impacting my efficiency, and I've had to work overtime each day because of the inconvenience.

This morning I can print new orders for a short period (around 30 minutes), but then the issue occurs again.

Could someone please investigate this as a priority and provide a solution as soon as possible?

Hi PB77,

This is definitely frustrating, and it’s not the experience we want you to have.

Sorry for the slow reply. At the moment, we’re not seeing any known broader issue or trend related to this, but there are a few things you can try to help narrow down what’s causing it. If you haven’t already, please check that your printer drivers are up to date. It may also be worth uninstalling and reinstalling AccountRight to see if that helps. If you have an internal IT team, it could also be a good idea to have them take a look.

If you’re seeing any error messages when the issue happens, the best next step would be to contact our team directly so they can investigate further and work out what might be stopping the orders from printing.

Cheers,

Princess

Hi PB77,

That’s great to hear the recent update has fixed the printing issue.

As for the attachment sometimes missing when emailing orders, that's a bit strange and definitely worth looking into further. The best next step would be to contact our team through live chat via MOCA, or lodge a support ticket through My Account, so they can get a few more details from you, especially if it happens again, along with a screenshot if you can grab one.

Cheers,

Princess

Hi Princess

We are still experiencing an intermittent issue when emailing Orders from MYOB AccountRight using Classic Outlook.

The email is created and sent successfully, however, the PDF attachment is often missing. Occasionally the attachment is included correctly, but most of the time the email is sent without the Order PDF attached.

Invoices and reports sent from AccountRight through the same Outlook profile are attaching correctly, and the issue appears to be limited to Orders.

Could you please advise if this is a known issue and what troubleshooting steps or fixes you would recommend? Thanks