Forum Discussion

AppBook's avatar
AppBook
User
3 years ago

Cancel one of my subcriptions

We have two subscriptions to AccountRight and I want to cancel one of them as we haven't used it for over a year.  How do I do that please?

Thank you in advance.

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi AppBook, 

     

    Thanks for confirming that, looking at the account that is one of the files linked to your AccountRight live subscription. We will need to cancel this as you're not cancelling the whole subscription. Please send me a private message with the following information so I can assist:

    • Serial number 
    • Your full name and email address 
    • Business name 

    Note: Please make sure to take a back up of your online file before we cancel this subscription licence. 

     

     

    Update: resolved. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi AppBook, 

     

    Thanks for your post and welcome to the Community Forum ! Generally you can request cancellation within your MYOB myaccout, can you please confirm the last 4 digits of your product serial number so I can take a look into this for you. 

    • AppBook's avatar
      AppBook
      User
      3 years ago

      HI Melissa

       

      The SN 01670.  The one we want to cancel is "The Moltoni Superannuation Fund" please.

       

      Thank you

      Olinda

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi AppBook, 

         

        Thanks for confirming that, looking at the account that is one of the files linked to your AccountRight live subscription. We will need to cancel this as you're not cancelling the whole subscription. Please send me a private message with the following information so I can assist:

        • Serial number 
        • Your full name and email address 
        • Business name 

        Note: Please make sure to take a back up of your online file before we cancel this subscription licence. 

         

         

        Update: resolved.