Change in Freight amount entering orders is crashing MYOB

Hi Resimax,

Really appreciate you giving us a heads-up. That's definitely not the kind of MYOB magic we're aiming for. Before we dive deeper, a quick trick that often clears up weird behaviour like this: try clearing your AccountRight cache. It can work wonders. Here's how to do it: Clearing the AccountRight Cache | MYOB Community. Also, try clearing the freight field completely before re-entering a new value.

If it's still playing up after that, jump on our live chat support through our virtual assistant, MOCA, so they can take a proper look and get this sorted properly.

Regards,

Sai

I did clear the freight field completely and it would crash out.

I said that in my original post.

You guys know the stock section has issues why don't you address them?

I cleared the cache it is still crashing out even if try and leave the freight field blank.

Your virtual assistant is a waste of time!

Hi Resimax, 

Thank you for attempting the troubleshooting steps. This appears to be an unusual issue. There are a few further steps that may help resolve it:

• Please ensure that the linked account for freight is configured correctly by navigating to Setup > Linked accounts > Sales linked accounts.
• When attempting to edit transactions, errors can sometimes occur if the transactions were originally created from recurring transactions. In such cases, the recommended workaround is to recreate the transaction manually.

If the issue persists after following those steps, it's best to reach out to our support team for further assistance. There are a number of possible reasons these errors may occur, and our team can provide a more in-depth investigation. When reaching out, having the  error logs from the time the error occurred will assist us in efficiently troubleshooting the matter.

Regards,

Genreve