Forum Discussion

Sisley's avatar
Sisley
Experienced Cover User
6 days ago

Change to how GST is treated - now overcharging

Something appears to have changed recently with how transactions treat the GST on items. Historically, the Customer Card drove how the GST was treated on a sale regardless of how the item was configured. 

Our inventory has items that are set up as EITHER ex- or inc- GST, and this is for particular purposes depending on, for instance, if it needs to be connected to website pricing. 

 

Now, when we enter a transaction to an overseas based customer who should be treated as a GST-Free, the transaction is saying it's GST-Free but the dollar value is actually inclusive of sales tax. In the below example, I'm demonstrating this error. For a customer located overseas, the item AVS-415 should be $249.86. The customer card is configured correctly per the above. 

 

 

Any explanation on why this has changed, or if it is a recent bug that can be remediated would be appreciated. We have an extensive catalogue, and it's now impossible to know in any instance if the system is reliably calculating sales tax, or if prices are suddenly becoming more expensive for customers, therefore making the transaction appear to be less competitive. 

 

 

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 days ago

    Hey Sisley,

     

    You’ve described the situation really clearly, and I can see why the GST shift is giving you grief with your overseas customers. To keep things running smoothly, you can set up a separate item just for your import pricing or simply override the price each time you raise an invoice, whichever feels easier for you. You can also reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account if you have questions about item setup.

     

    Cheers,

    Doreen

  • Sisley's avatar
    Sisley
    Experienced Cover User
    3 days ago

    Hi Dorren, 

    Neither would be easy. To set up an mirrored inventory would be totally unmanageable from a stock management perspective (how would you maintain stock levels of two codes of the same item?). To expect juniors or even just busy administrators running sales transactions to remember to manually change the GST calculation for export customers is also not satisfactory. The package used to calculate correctly, but now it is not, and we need to understand why that change has occurred please.