Forum Discussion

LSG1's avatar
LSG1
Member
6 months ago

Company ABN not appearing on emailed invoices

Over the last year randomly we get contacted by the customer to say our company ABN is not on the invoice. When I print or download this invoice the ABN is there and have checked all the invoice temp...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi LSG1,

 

That's definitely a tricky one when it only happens randomly. We've got a post that might help sort this out: Company ABN not appearing on emailed invoices | MYOB Community. You can also try Clearing the AccountRight Cache. That can sometimes sort out little display hiccups like this. If it's still being a pain after that, best to have  a quick chat with our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can take a closer look for you in real time.

 

Regards,

Sai

 

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