Customise Receipts - Changing Date Format

Is there any resolution to this yet?

Hi Jill1,

Thank you for your post and my apologies for the late response. 

We've noted the issue with the date format on printed receipts displaying in the US format. Regrettably, we don't have an exact timeline for its resolution. For more information, you may find this help article helpful: "Changing the Date Format."

Feel free to post again, we're happy to help!
Regards,
Earl

Earl_HD seriously, are you kidding with the "change the date format" link?  Nowhere else on any of our PCs is the date in US format, nowhere even in MYOB is it in US format, EXCEPT the receipts which print incorrectly and have done for years.  So it's great that you've noted the issue, but when are they actually going to do something about it?? 

I guess at the same time they are going to give us emailing receipt functionality.....

Hi SDuddy,

I empathize with your frustration regarding this issue. Regrettably, I am unable to provide a specific timeframe for its resolution at this point. As a temporary workaround, you can take your file offline to print receipts. This involves creating a backup and restoring it to your desktop. When you're ready to return your file online, you can perform an online restoration. Restore your company file

We sincerely apologize for any inconvenience this may have caused.

Feel free to post again if you have further queries and one of us will be happy to help you.
Regards,
Earl

Thanks Earl_HD 

Appreciate the response however very much sympathise with SDuddy and agree.    The workaround suggested is simply not practical and it is slightly amusing that it is even suggested.     There comes a time when it just needs to be fixed!    

Hi SDuddy ddy, and JillL1,

Thanks for your reply. I acknowledge that this workaround may be time-consuming and not the most practical solution. Please don't worry, we're committed to providing an update as soon as the issue is resolved. In the meantime, if you have any more questions or need assistance, feel free to get in touch, and we'll be more than happy to assist you

Ward regards,
Earl

Hi Earl_HD 

So when is it appropriate to "worry"?     This has been a problem for at least 3 years.

Hi JillL1,

I apologize for the delay in my response. Unfortunately, I cannot provide a precise timeframe for its resolution at this moment. Rest assured, I have already escalated this issue to the appropriate team for further discussion.

Please don't hesitate to reach out if you have any more questions, and one of us will be delighted to help you.
Regards,
Earl