Forum Discussion

btrt4's avatar
btrt4
Experienced Cover User
2 years ago

DOUBLE CHARGING SUBSCRIPTIONS

I have only one company on MYOB but looking into the increases of the direct debit i find i am being charged 2 subscriptions and for a long time - how do i go abourt getting a refund?
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi btrt4 

 

Thanks for your post.

 

To further assist you with this, kindly send me a private message with the following details:

 

  • Serial number
  • Name of primary contact and email address
  • Business name
  • Invoice number that needs to have refund

 

Best regards,

Doreen

  • KSA's avatar
    KSA
    Cover User
    2 years ago

    I have just noticed my recurring subscriptions are inconsistent and have had changes over the last 6 months?  I am not sure why they are not the same each invoice?  Could someone please help with this.

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