Charged double for 1 account/subscription

Question

We have 1 account with Account Right Plus. This account has been subdivided into 2, meaning 2 ppl can work in the office on the same account, one person takes care of sales, the other takes care of parts & all other aspects. It uses the same ABN#, it is one account & being charged for 2.

On the website it also states $68.00 p/m, we are being charged double the amount & for 2 accounts.

Very frustrating, cannot talk to anyone on the phone, which takes forever to get a 'human' to answer & don't have time to peruse community pages

isaiah_c · Answer

Hi VK1,
&nbsp;
Thank you for reaching out to us and welcome to the Community Forum! I'm sorry to hear that you've had that experience and we are here to assist you. To further check, please send me a Private Message containing the following:
&nbsp;

Serial number
 Business name
 Your full name

&nbsp;
Please let me know if you need further help.
&nbsp;
Kind regards, Sai

princess_r · Answer

Hi VK1&nbsp;
&nbsp;
We would like to check back with you if this issue has been fixed. Please do let us know if you need help, we are more than happy to assist.
&nbsp;
Cheers,
Princess

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Charged double for 1 account/subscription

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