Duplicate sales invoice numbers
Hi, Today I turned on the option to have a different number sequence for orders, quotes and invoices. Then I spent the afternoon sending invoices before realising that I'm no longer getting the ...
Forum Discussion
Thanks Albare, I did manage to change that before posting but I'm still concerned about the warning not coming up and what's going to happen to the invoices I've already sent.
Interesting to see what the answer is, you would hope online matching has a selection matching algorithm of say - Customer name/Invoice#/amount paid .... and if those fail it prompts to ask you to decide who to allocate the payment to.
Thank you for your free assistance :)
MYOB support replied that this is a known issue and added me to the list of customers to be notified when there's a fix. They conveniently closed my support case while still ignoring my question about whether there will be any issues with customers choosing the online payment option. Guess I have to trust that it'll work.
Hahahahahaha
Further reply from support:
"About your query, when customers receive payment emails, each email contains a unique payment link assigned to that particular customer, even if there are duplicate invoice numbers. This system ensures that each customer is directed to their specific invoice for payment. Consequently, customers will not encounter issues when accessing and paying the correct invoice online, regardless of any duplicated invoice numbers."
That's a relief. Could still be an issue I imagine, if people wanted to pay by bpay since they wouldn't have unique reference numbers but fortunately we have that option turned off.
