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Jannz1's avatar
Jannz1
User
2 months ago

eInvoicing setup correct but not working

Hi, new to eInvoicing, client uses Xero, I keep getting the error message, can anyone see what the error is please.

 

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Jannz1

     

    Welcome aboard to the Community Forum!

     

    It seems like you're having a bit of a hiccup with e-invoicing. No worries, we've got your back! Let's start by clearing the AccountRight cache. That often does the trick for weird stuff happening in there. If the error sticks around, we can try sending a dummy invoice to your client. That way, we can see if the issue's with the invoice itself. Don't hesitate to reach out anytime you need more help. We're here for you.

     

    Cheers!