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ctmddg's avatar
ctmddg
Experienced User
2 years ago

email delivery unsuccessful (hotmail address)

Hi, we have been trying for some time to send a weekly statement to a hotmail address and every week we get a bounce notification advising unsuccessful. We are able to send it direct out of outlook ...
browser
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi ctmddg,

Thanks for your detailed post. Based on the screenshot, the email might be blacklisted on our end. Could you please send me a private message with the email address so we can check this on our end?

Looking forward to your response.

Regards,
Earl

  • KiwiCaro's avatar
    KiwiCaro
    Trusted Cover User
    2 years ago

    Hi Earl_HD  I posted a similar question four days ago, can I please PM my client's email address to you for checking?

     

    Thanks

    Carolyn

  • KiwiCaro's avatar
    KiwiCaro
    Trusted Cover User
    2 years ago

    HI Earl_HD  I got your inbox, but there is no 'reply to' option?!! 

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