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Megan3189's avatar
Megan3189
Contributing User
6 months ago
Solved

Emailing invoices

Hi, we have staff members that use windows based laptops and email all invoices through Outlook,  we have 2 staff members that have recently moved to MAC laptops and can not send invoices through ou...
  • Isaiah_C's avatar
    Isaiah_C
    6 months ago

    Hi Megan3189,

     

    Appreciate you reaching out about this one! Sounds like those MacBooks are giving you a bit of grief. You might want to double-check that Outlook on the Mac is set up properly and not being blocked by any third-party security software. Sometimes those can be a bit overprotective. Also, have a squiz at this link Email troubleshooting. It covers the common email errors and has a few handy steps to get things working again.

     

    If it's still being stubborn after that, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so our team can double-check and fix this for you.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi Megan3189,

 

Appreciate you reaching out about this one! Sounds like those MacBooks are giving you a bit of grief. You might want to double-check that Outlook on the Mac is set up properly and not being blocked by any third-party security software. Sometimes those can be a bit overprotective. Also, have a squiz at this link Email troubleshooting. It covers the common email errors and has a few handy steps to get things working again.

 

If it's still being stubborn after that, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so our team can double-check and fix this for you.

 

Regards,

Sai

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