Good morning, over the last week we have been experiencing an issue where when sending invoices through MYOB, our customers nor ourselves are receiving them.
The emails also are not coming though to the "Sent Emails" log either. There are no other functional issues, we can still print and save as PDF's which is how we are currently sending our orders through manually and all of our companies emails systems are working properly.
Hi RabbitsFoot,
I’m sorry you’re dealing with this, especially when customers aren’t receiving the invoices and nothing is appearing in the Sent Emails log.
As a quick check, try sending a test invoice to yourself or a colleague, confirm the recipient email address is correct, and check your junk or quarantine folders. If you’re sending directly through AccountRight, it’s also worth checking that the invoice form name doesn’t contain unsupported special characters, as this can prevent emails from appearing in Sent Emails.
If you're still having issues after following this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
