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GM3191's avatar
GM3191
Cover User
2 years ago

Exporting Reports to Excel not working

I am unable to export reports to excel all of a sudden.  Only option is pdf.  Anyone know how to fix this

12 Replies

  • Issue fixed.  After new Microsoft update I was unable to export to excel.  By deleting MYOB and reinstalling it is all working again now

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi GM3191,

      It’s great to hear that your issue has been resolved through troubleshooting. For DavidGewin's case, further backend troubleshooting may be required. I recommend reaching out to our support team and sending them the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. 

      Regards,
      Earl

  • Hi GM3191,

     

    Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

     

    My sincere apologies for the delay in response. I'm sorry to hear that you're having trouble exporting reports to Excel. We appreciate your patience with this. Allow me to help you figure this out. This issue could be due to a few different factors.

     

    • One possible solution is to check the permissions or security settings of the file, as these might be blocking access. If this doesn't work, you could try uninstalling and reinstalling the software, making sure to run the installer as an administrator.
    • Another possible cause could be related to the version of Windows you're using. If you've recently updated to Windows 11, this might be causing the issue. The Export to Excel button is grayed out if AccountRight doesn’t detect a compatible version of Microsoft Excel installed on that computer (2010 or later) when it’s being installed. Double-check that the client has a compatible version of Excel installed. If you have an incompatible version of Excel or have installed Excel after AccountRight, you will need to uninstall both AccountRight and Excel before reinstalling a compatible version of Excel before AccountRight.

     

    I hope this helps, and I apologize for any inconvenience this issue may be causing. Let me know if you are still unable to export reports through Excel after doing the steps provided above.

     

     

    Kind regards,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator

      Hi GM3191,

       

      I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with exporting your reports in Excel. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

       

       

      Kind regards,

      Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator

        Hi GM3191,

         

        I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, as we're always delighted to assist you further.

         

        Kind regards,

        Shella

    • Hello,

      May I ask why the program has been designed to only connect to Excel? With the Export functions of the programs that I write, I have the reports saved as *.csv if Excel doesn't exist or isn't detected.

      Are you able to update the code to enable this function?

       

      Regards, Wayne

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi wayne ,  

        Currently, MYOB reports are primarily designed to export to Excel due to its popularity and powerful features for formatting and analyzing data. Excel offers a robust environment for users who need to work with detailed reports and perform complex calculations. If you require more flexibility, such as exporting to other formats, you might consider saving the Excel file in a different format, like *.csv, after export.

        For more detailed information on exporting reports and other related features, please refer to this help articles. 

        Exporting reports

        Exporting data

        Regards,
        Earl

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi DavidGewin

        If the issue persists with your software, it may require further assistance on the backend. I recommend reaching out to our support team to resolve this issue. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

        Regards,
        Earl

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I am unable to export reports to excel all of a sudden.  Only option is pdf.  Anyone know how to fix this

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I am unable to export reports to excel all of a sudden.  Only option is pdf.  Anyone know how to fix this

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:881477"},"body":"

Issue fixed.  After new Microsoft update I was unable to export to excel.  By deleting MYOB and reinstalling it is all working again now

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Issue fixed.  After new Microsoft update I was unable to export to excel.  By deleting MYOB and reinstalling it is all working again now

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:881477_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:881488":{"__typename":"ModerationData","id":"moderation_data:881488","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:881488":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:349733"},"id":"message:881488","revisionNum":1,"uid":881488,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:881477"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:881488"},"body":"

Sadly, that made no difference.  Still unable to export to Excel.  Installed as Administrator.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"106","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-23T10:10:47.116+11:00","lastPublishTime":"2024-10-23T10:10:47.116+11:00","metrics":{"__typename":"MessageMetrics","views":1191},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:881488","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"111","rawBody":"

Sadly, that made no difference.  Still unable to export to Excel.  Installed as Administrator.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:881488_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:294708":{"__typename":"User","id":"user:294708","uid":294708,"login":"Earl_HD","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-03T17:14:13.686+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTQ3MDgtNDA1OThpQTBENDNEMTdGNTBFMjQzMg"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:294708"},"ModerationData:moderation_data:881497":{"__typename":"ModerationData","id":"moderation_data:881497","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:881497":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:294708"},"id":"message:881497","revisionNum":1,"uid":881497,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:881477"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:881497"},"body":"

Hi GM3191,

It’s great to hear that your issue has been resolved through troubleshooting. For DavidGewin's case, further backend troubleshooting may be required. I recommend reaching out to our support team and sending them the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. 

Regards,
Earl

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Hi ,

It’s great to hear that your issue has been resolved through troubleshooting. For 's case, further backend troubleshooting may be required. I recommend reaching out to our support team and sending them the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. 

Regards,
Earl

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Hi GM3191,

\n

 

\n

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

\n

 

\n

My sincere apologies for the delay in response. I'm sorry to hear that you're having trouble exporting reports to Excel. We appreciate your patience with this. Allow me to help you figure this out. This issue could be due to a few different factors.

\n

 

\n\n

 

\n

I hope this helps, and I apologize for any inconvenience this issue may be causing. Let me know if you are still unable to export reports through Excel after doing the steps provided above.

\n

 

\n

 

\n

Kind regards,

\n

Shella

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-02-21T16:14:00.239+11:00","lastPublishTime":"2024-02-21T16:14:00.239+11:00","metrics":{"__typename":"MessageMetrics","views":1188},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:858684","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:859173"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:876383"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwz","node":{"__ref":"ForumReplyMessage:message:881428"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1910","rawBody":"

Hi ,

\n

 

\n

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

\n

 

\n

My sincere apologies for the delay in response. I'm sorry to hear that you're having trouble exporting reports to Excel. We appreciate your patience with this. Allow me to help you figure this out. This issue could be due to a few different factors.

\n

 

\n\n

 

\n

I hope this helps, and I apologize for any inconvenience this issue may be causing. Let me know if you are still unable to export reports through Excel after doing the steps provided above.

\n

 

\n

 

\n

Kind regards,

\n

Shella

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:858684_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:859173":{"__typename":"ModerationData","id":"moderation_data:859173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:859173":{"__typename":"ForumReplyMessage","uid":859173,"id":"message:859173","revisionNum":1,"author":{"__ref":"User:user:284444"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:858684"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:859173"},"body":"

Hi GM3191,

\n

 

\n

I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with exporting your reports in Excel. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

\n

 

\n

 

\n

Kind regards,

\n

Shella

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-02-26T17:59:38.049+11:00","lastPublishTime":"2024-02-26T17:59:38.049+11:00","metrics":{"__typename":"MessageMetrics","views":1395},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:859173","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:859873"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"722","rawBody":"

Hi ,

\n

 

\n

I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with exporting your reports in Excel. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

\n

 

\n

 

\n

Kind regards,

\n

Shella

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:859173_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:859873":{"__typename":"ModerationData","id":"moderation_data:859873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:859873":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:284444"},"id":"message:859873","revisionNum":1,"uid":859873,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:859173"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:859873"},"body":"

Hi GM3191,

\n

 

\n

I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, as we're always delighted to assist you further.

\n

 

\n

Kind regards,

\n

Shella

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-03-01T12:38:23.886+11:00","lastPublishTime":"2024-03-01T12:38:23.886+11:00","metrics":{"__typename":"MessageMetrics","views":1276},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:859873","readOnly":false,"editFrozen":false,"body@stringLength":"681","rawBody":"

Hi ,

\n

 

\n

I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, as we're always delighted to assist you further.

\n

 

\n

Kind regards,

\n

Shella

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:859873_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:267414":{"__typename":"User","id":"user:267414","uid":267414,"login":"WayneO","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-17T21:54:06.157+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:267414"},"ModerationData:moderation_data:876383":{"__typename":"ModerationData","id":"moderation_data:876383","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:876383":{"__typename":"ForumReplyMessage","uid":876383,"id":"message:876383","revisionNum":1,"author":{"__ref":"User:user:267414"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:858684"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:876383"},"body":"

Hello,

May I ask why the program has been designed to only connect to Excel? With the Export functions of the programs that I write, I have the reports saved as *.csv if Excel doesn't exist or isn't detected.

Are you able to update the code to enable this function?

 

Regards, Wayne

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-08-17T14:32:25.829+10:00","lastPublishTime":"2024-08-17T14:32:25.829+10:00","metrics":{"__typename":"MessageMetrics","views":926},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:876383","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:876626"}}]},"editFrozen":false,"body@stringLength":"318","rawBody":"

Hello,

May I ask why the program has been designed to only connect to Excel? With the Export functions of the programs that I write, I have the reports saved as *.csv if Excel doesn't exist or isn't detected.

Are you able to update the code to enable this function?

 

Regards, Wayne

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:876383_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:876626":{"__typename":"ModerationData","id":"moderation_data:876626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:876626":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:294708"},"id":"message:876626","revisionNum":1,"uid":876626,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:876383"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:876626"},"body":"

Hi wayne ,  

\n

Currently, MYOB reports are primarily designed to export to Excel due to its popularity and powerful features for formatting and analyzing data. Excel offers a robust environment for users who need to work with detailed reports and perform complex calculations. If you require more flexibility, such as exporting to other formats, you might consider saving the Excel file in a different format, like *.csv, after export.

\n

For more detailed information on exporting reports and other related features, please refer to this help articles. 

Exporting reports

\n

Exporting data

Regards,
Earl

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-08-20T10:24:19.838+10:00","lastPublishTime":"2024-08-20T10:24:19.838+10:00","metrics":{"__typename":"MessageMetrics","views":804},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:876626","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1223","rawBody":"

Hi ,  

\n

Currently, MYOB reports are primarily designed to export to Excel due to its popularity and powerful features for formatting and analyzing data. Excel offers a robust environment for users who need to work with detailed reports and perform complex calculations. If you require more flexibility, such as exporting to other formats, you might consider saving the Excel file in a different format, like *.csv, after export.

\n

For more detailed information on exporting reports and other related features, please refer to this help articles. 

Exporting reports

\n

Exporting data

Regards,
Earl

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:876626_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:881428":{"__typename":"ModerationData","id":"moderation_data:881428","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:881428":{"__typename":"ForumReplyMessage","uid":881428,"id":"message:881428","revisionNum":1,"author":{"__ref":"User:user:349733"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:858684"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:881428"},"body":"

What 'file' are you talking about.  The export DOESN'T WORK.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"67","kudosSumWeight":0,"postTime":"2024-10-22T13:35:25.561+11:00","lastPublishTime":"2024-10-22T13:35:25.561+11:00","metrics":{"__typename":"MessageMetrics","views":545},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:881428","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:881457"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"72","rawBody":"

What 'file' are you talking about.  The export DOESN'T WORK.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:881428_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:881457":{"__typename":"ModerationData","id":"moderation_data:881457","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:881457":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:294708"},"id":"message:881457","revisionNum":1,"uid":881457,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:881428"},"conversation":{"__ref":"Conversation:conversation:857840"},"subject":"Re: Exporting Reports to Excel not working","moderationData":{"__ref":"ModerationData:moderation_data:881457"},"body":"

Hi DavidGewin

If the issue persists with your software, it may require further assistance on the backend. I recommend reaching out to our support team to resolve this issue. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-22T17:31:29.035+11:00","lastPublishTime":"2024-10-22T17:31:29.035+11:00","metrics":{"__typename":"MessageMetrics","views":509},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:857840/message:881457","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"665","rawBody":"

Hi

If the issue persists with your software, it may require further assistance on the backend. I recommend reaching out to our support team to resolve this issue. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:881457_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743051952978","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743051952978","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743051952978","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743051952978","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743051952978","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743051952978","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743051952978","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743051952978":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743051952978","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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