Exporting Reports to Excel not working
I am unable to export reports to excel all of a sudden. Only option is pdf. Anyone know how to fix this
Forum Discussion
Issue fixed. After new Microsoft update I was unable to export to excel. By deleting MYOB and reinstalling it is all working again now
Sadly, that made no difference. Still unable to export to Excel. Installed as Administrator.
Hi GM3191,
It’s great to hear that your issue has been resolved through troubleshooting. For DavidGewin's case, further backend troubleshooting may be required. I recommend reaching out to our support team and sending them the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
Hi GM3191,
Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.
My sincere apologies for the delay in response. I'm sorry to hear that you're having trouble exporting reports to Excel. We appreciate your patience with this. Allow me to help you figure this out. This issue could be due to a few different factors.
- One possible solution is to check the permissions or security settings of the file, as these might be blocking access. If this doesn't work, you could try uninstalling and reinstalling the software, making sure to run the installer as an administrator.
- Another possible cause could be related to the version of Windows you're using. If you've recently updated to Windows 11, this might be causing the issue. The Export to Excel button is grayed out if AccountRight doesn’t detect a compatible version of Microsoft Excel installed on that computer (2010 or later) when it’s being installed. Double-check that the client has a compatible version of Excel installed. If you have an incompatible version of Excel or have installed Excel after AccountRight, you will need to uninstall both AccountRight and Excel before reinstalling a compatible version of Excel before AccountRight.
I hope this helps, and I apologize for any inconvenience this issue may be causing. Let me know if you are still unable to export reports through Excel after doing the steps provided above.
Kind regards,
Shella
Hi GM3191,
I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with exporting your reports in Excel. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.
Kind regards,
Shella
Hi GM3191,
I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, as we're always delighted to assist you further.
Kind regards,
Shella
Hello,
May I ask why the program has been designed to only connect to Excel? With the Export functions of the programs that I write, I have the reports saved as *.csv if Excel doesn't exist or isn't detected.
Are you able to update the code to enable this function?
Regards, Wayne
Hi wayne ,
Currently, MYOB reports are primarily designed to export to Excel due to its popularity and powerful features for formatting and analyzing data. Excel offers a robust environment for users who need to work with detailed reports and perform complex calculations. If you require more flexibility, such as exporting to other formats, you might consider saving the Excel file in a different format, like *.csv, after export.
For more detailed information on exporting reports and other related features, please refer to this help articles.
Exporting reportsExporting data
Regards,
Earl
What 'file' are you talking about. The export DOESN'T WORK.
Hi DavidGewin
If the issue persists with your software, it may require further assistance on the backend. I recommend reaching out to our support team to resolve this issue. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
