Hi,
We have incorrectly entered a payment date of a sale with the wrong month. It is now a closed sale. How do we change the date?
We have already checked the Preferences and it says transactions can be changed. But it will not allow us to change the dates still.
Any suggestions? MYOB have said it can't be done and end of story, but we used to be able to change them years ago.
Thanks in advance.
Hey SoFrustrated,
You’re facing a tricky one! Since the sale is closed the preferences being set right. The payment might have been matched or reconciled. You'll have to redo that first. Then, delete the customer payment to reopen the invoice so you can apply for the correct date. You can find the process here.
Cheers.
Shella
Hi Shella-A, thank you for responding. I have followed those instructions. They won't let me change a date. And I can't get into history. Even tried deleting from the journals
Hi SoFrustrated,
Thanks for giving that a go! Since it's still not letting you change the date, and you've tried everything. I'd recommend connecting to our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for some more specialized help.
Regards,
Shella
