Hi all.
Thank you all for taking the time to share your feedback. We hear you, and are working on finding a better solution in line with the feedback provided. I'll make sure to update you when I have more information, however I cannot provide a definitive time frame at this point. Thanks for using the forum to share your thoughts and feedback and your patience whilst we work towards a better solution.
Hi AmandaMYOB
Appreciate your team is looking at a better solution, but in the interim the best approach would be to roll back this change until a better solution is found. This would not be hard to do.
It's obvious how frustrating this is for your customers including myself and I'd suggest you revert back to the way it was for now to keep everyone happy.
Thank you.
AmandaMYOB simply not good enough. If we all decide to stop paying to use this service I'm sure you could give us a time frame fairly quickly.
It's absurd the amount of paper wasted from this silly update. I and my customers find it aggressive by sending this QR code for payment. Making it look like we are desperate for the money. It's unprofessional as is your stance on this matter.
It has now been 24 hours since the last update, and there are still significant issues affecting our workflow. Can MYOB please provide an update on when this will be resolved?
Is it not possible to roll back to the previous version while a fix is being worked on? The current changes have had a noticeable impact on day-to-day processes.
It’s quite frustrating that another update has been released without consultation or consideration of how it affects users in practice.
As a practical solution, could MYOB introduce an option (similar to the remittance advice settings) that allows users to choose whether payment options are printed? This would provide flexibility without forcing a change on all users.
Thanks for the update Amanda
We all realise that you are just the meat between the sandwich. We are frustrated with MYOB not you personally.
Hope you have a nice Monday :)
