Hey everyone.
We've heard your feedback about the additional "How to Pay" page being included when printing invoices from AccountRight desktop, and we understand the impact this has had on your workflows.
The team has prioritised a better solution, we are working on a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices.
We're targeting this change for the next AccountRight release, which is expected in mid-July.
Thank you for your patience and for taking the time to share your feedback. It has helped us understand and priortise this work, and we're committed to getting the solution to you as soon as possible.
In the meantime, here are a couple of workarounds:
Thanks again for your patience and understanding. We'll continue to keep you updated as we get closer to the release.
AmandaMYOB if you are working on updates, can you please have the function able to be turned OFF for certain customers via their Cutomer Cards? When we supply to both small business and major retailers, its a bit embarassing (and not professional) to have an invoice being emailed to Spotlight or Coles with a QR code to pay via credit card!!!
I second this! It's agressive an extremely unprofessional to ask an international company for payment 10 times a day when invoicing AmandaMYOB
AmandaMYOB I do think being able to select the customers who have this feature in the Customer Card is better than current solution that you have proposed a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices. Because it is not just the printing of the invoice but also the payment link / view invoice on the email.
When I have manually turned off the payment option for an invoice and then tested the email the link to 'view invoice' which replaces 'Pay Now', the link just gets stuck on a waiting page. It never actually takes them to 'view the invoice'.
The silly work around because this isn't working is to email to ourselves, forward the email with the pdf invoice and delete any reference to the 'view invoice' link. Sending a link that doesn't work is incredibly unprofessional.
So, we are now manually deciding which customer will and won't get access to the payment link for each individual invoice and amending the payment option in each invoice. Manually removing 'view invoices' on those customers who are not going to be paying using the MYOB payment link. The amount of increase in labour is very much starting to out way the benefit of having the payment link at all. Which in our case was only for a single segment of our customers, not all customers.
Please consider the suggestion to amend the customer card to include if a payment link is required for that customer.
Hi AmandaMYOB
Thanks for this update.
Unfortunately it is pretty bleak that we need to tolerate this for weeks before there will a way to disable this wasteful feature.
Again, your work around does not work. It seems like you have not actually heard the numerous posts on here stating that MYOB's settings do not let us print only the first page.
Our current printer contract is metered per page and we generate a high number of invoices each day. Paper costs money. There are a million reasons why the rollout of this feature has been terrible. This is just so wasteful and inconvenient.
AmandaMYOB - the workaround that you keep proposing doesn't work. You cannot select which pages to print in the page range. The selections aren't available. See the screenshot below. Greyed out means it is not an available option to select. This has been mentioned multiple times. If you have a way of changing the print settings so that you can only print the pages required please can you advise what those steps are.
Having to wait weeks for some kind of update is wasteful and quite frankly useless
