AmandaMYOB I do think being able to select the customers who have this feature in the Customer Card is better than current solution that you have proposed a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices. Because it is not just the printing of the invoice but also the payment link / view invoice on the email.
When I have manually turned off the payment option for an invoice and then tested the email the link to 'view invoice' which replaces 'Pay Now', the link just gets stuck on a waiting page. It never actually takes them to 'view the invoice'.
The silly work around because this isn't working is to email to ourselves, forward the email with the pdf invoice and delete any reference to the 'view invoice' link. Sending a link that doesn't work is incredibly unprofessional.
So, we are now manually deciding which customer will and won't get access to the payment link for each individual invoice and amending the payment option in each invoice. Manually removing 'view invoices' on those customers who are not going to be paying using the MYOB payment link. The amount of increase in labour is very much starting to out way the benefit of having the payment link at all. Which in our case was only for a single segment of our customers, not all customers.
Please consider the suggestion to amend the customer card to include if a payment link is required for that customer.
