Hi all.
We released an update last night which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).
For your context:
AmandaMYOB To check what my customers are seeing, I emailed an invoice to myself, then clicked on "View Invoice" and while the invoice template is very similar to mine, there are enough differences that some of my information is either lost or partially obscured, such as my email address. I also had some older invoices saved in an email folder, so clicked on the "Pay Now" option, and despite the invoice having been paid and having a zero balance, the QR code still appears on the second page of the invoice (and the invoice template is as described above). Again, considering that MYOB is a premium product, your pricing schedule reflects this, and your initial response to this discussion was about "Professional looking invoices", this change seems to have been pushed through without any regard for the following: what your customers actually want, for the coding team to have enough time to get it right, and for any of this to be checked that it works properly and is customer friendly, and lastly to troubleshoot any problems BEFORE launch. If this were a racehorse, it would be laying on the track, surrounded by a screen, after crashing at the first hurdle. Do Better.
AmandaMYOB - its great you've taken it off the printed invoice BUT it is still on the PDF that is generated. This update has solved the issue with multiple pages being printed, but not the core issue that we cannot select when this information goes onto an invoice.
Please can you get this part fixed as well. This is honestly causing us so much additional work to fix this when we don't want that information on an invoice. All staff here are sick of saving PDF's, deleting the offending page and then attaching back the updated PDF to an email. I was so hoping you were going to actually listen to your customer's but no, FAIL.
For a variety of reasons, we do not want MYOB payments on all our invoices. This was meant to be supplementary to our other payment methods when the type of sale required it.
We also have customers who do not accept PDF's with links embedded.
I have been using MYOB for over 25 years and I have never been so disappointed with this software as I am now. Mind Your Own Business - this is what you are meant to stand for. So dictating to businesses how communications happen with customers is a contradiction to your brand.
It would be preferrable to have it was a part of the customisable form so we could incorporate it into one page if we chose to have that section. Despite the annoyance it has caused there may still be people willing to include it ontheir invoices if it were still 1 page
AmandaMYOB There is a link break between default settings and recurring sales. I have my online payments default set to OFF at the moment due to this issue, and yet a recurring sale invoice went out with a QR code on it. If the default is OFF, then all online payment options should be OFF. I should not have to go through my recurring sales and set this manually, otherwise I would have done this, instead of resetting the DEFAULT.
