Hi all.
We released an update last night which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).
For your context:
AmandaMYOB To check what my customers are seeing, I emailed an invoice to myself, then clicked on "View Invoice" and while the invoice template is very similar to mine, there are enough differences that some of my information is either lost or partially obscured, such as my email address. I also had some older invoices saved in an email folder, so clicked on the "Pay Now" option, and despite the invoice having been paid and having a zero balance, the QR code still appears on the second page of the invoice (and the invoice template is as described above). Again, considering that MYOB is a premium product, your pricing schedule reflects this, and your initial response to this discussion was about "Professional looking invoices", this change seems to have been pushed through without any regard for the following: what your customers actually want, for the coding team to have enough time to get it right, and for any of this to be checked that it works properly and is customer friendly, and lastly to troubleshoot any problems BEFORE launch. If this were a racehorse, it would be laying on the track, surrounded by a screen, after crashing at the first hurdle. Do Better.
