Hi, How can I stop the QR code for online payments from printing for my customised sales invoices?The QR code is printing on the back of the invoice which does not suit our invoice paper.I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank you

Can you please turn this feature back off.Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.There are many issues from this:from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing. This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one. I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit. Please consider reversing this change ASAP. Regards,Broc

Hi AmandaMYOB This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance. This is the type of thing that actually make our invoices less "professional-looking." In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page. We can't check a print preview to count the number of pages because the software does not allow it. 2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past. This is based on our customer feedback. We listen to our customers, I would encourage you to do the same. Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software. I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Our printer at work does not allow us to print double sided - did MYOB factor that in, surely this should be a customer based decision whether we want this feature or not. they need to fix this as what a waste of paper I will start sending my stationary order to MYOB to pay

How to stop QR code for online payment from printing

97 Replies

BJ3
Experienced User
30 days ago
Well said ACAUS
BJ3
Experienced User
1 month ago
How ironic. Just got this email from MYOB
I think it should say Ditch the multiple invoice pages...
BJ3
Experienced User
1 month ago
I can't find the dis-like button to put a thumbs down on Amanda's comment.
Chelly
Experienced Cover User
1 month ago
This doesn't provide any context for the change.

Printing double-sided might save on paper but have you seen the prices for printer toner cartridges lately? AmandaMYOB
BJ3
Experienced User
1 month ago
OMG. Save a copy to your hard drive. Really MYOB!!
Could also print to PDF then print page one only. What a waste of time. Looking to have things easier not harder. Come on MYOB fix this now!!
BJ3
Experienced User
1 month ago
Why do I need a how to pay on a delivery docket???
BJ3
Experienced User
1 month ago
Yes need a way to turn this off. It even prints when I do a delivery docket.
Also prints even when the invoice has been paid.

Can we have a global setting to turn this off ASAP.
Chelly
Experienced Cover User
1 month ago
MYOBjv SaiMYOB ROC_MYOB PrueMYOB OneMYOB JessAMYOB cara-myob how can I stop the QR code page from being printed when I print customer invoices.

I am using MYOB Accountright
DM83
Experienced User
1 month ago
The only suggestion they have come up with is Xero
sari85
Experienced User
1 month ago
AmandaMYOB Your suggestions don't work. The page selection to print only page 1 is greyed out, choosing double sided print doesn't work for us plus it is all extra time that we don't have in a busy work environment. This feature needs to be reversed or at least made optional ASAP. So much paper waste...

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How to stop QR code for online payment from printing

97 Replies

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