Hi, How can I stop the QR code for online payments from printing for my customised sales invoices?The QR code is printing on the back of the invoice which does not suit our invoice paper.I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank you

Can you please turn this feature back off.Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.There are many issues from this:from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing. This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one. I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit. Please consider reversing this change ASAP. Regards,Broc

Hi AmandaMYOB This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance. This is the type of thing that actually make our invoices less "professional-looking." In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page. We can't check a print preview to count the number of pages because the software does not allow it. 2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past. This is based on our customer feedback. We listen to our customers, I would encourage you to do the same. Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software. I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Our printer at work does not allow us to print double sided - did MYOB factor that in, surely this should be a customer based decision whether we want this feature or not. they need to fix this as what a waste of paper I will start sending my stationary order to MYOB to pay

How to stop QR code for online payment from printing

97 Replies

BJ3
Experienced User
1 day ago
I just printed an invoice to my printer from "Print Preview" and didn't notice this bloody QR code printed again on it's own page. This was a new sale converted from a quote created today.
Another tree gone. I thought we had this situation sorted but obviously not.
Chelly
Experienced Cover User
8 days ago
AmandaMYOB with this new August update where you say we'll be able to turn it on or off as needed are you saying per invoice or per customer?

Per customer would be preferable as a setting in their Customer Card File.
AmandaMYOB
MYOB Moderator
9 days ago
Hi FionaMiriam

The 'How to Pay' section will appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).

In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed. I will pass your feedback to the team regarding email PDF's for further consideration.
FionaMiriam
Experienced Cover User
9 days ago
AmandaMYOB - so what is your solution then? - I am assuming that even if I turn MYOB payments off, that the QR code and view invoice link are still going to be on my PDF invoices? Can you please respond to this and let me know if this is the case.

We are currently downloading the PDF invoice, deleting the page and re-attaching it to an email. I do not want to continue this as it has double the workload of invoicing. Please advise on a solution that you have so that we do not have to continue to do this going forward.
AmandaMYOB
MYOB Moderator
9 days ago
Hey FionaMiriam

This change only applies to invoices that are printed from the AccountRight desktop.
FionaMiriam
Experienced Cover User
12 days ago
AmandaMYOB - will this also apply to the PDF generated invoice?
AmandaMYOB
MYOB Moderator
12 days ago
We released an update earlier this week which means invoices printed from AccountRight desktop will no longer include the 'How to Pay' page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.).

For your context:

In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.

From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.
DJAF
Experienced Cover User
12 days ago
Have you resolved this to turn the QR code off. We are flying through paper - such a waste?!?!
Not something we needed or wanted. Nobody is using this QR Code so you (MYOB) are not making money from it. Please fix it.
AR_Stamps
Member
13 days ago
AmandaMYOB To check what my customers are seeing, I emailed an invoice to myself, then clicked on "View Invoice" and while the invoice template is very similar to mine, there are enough differences that some of my information is either lost or partially obscured, such as my email address. I also had some older invoices saved in an email folder, so clicked on the "Pay Now" option, and despite the invoice having been paid and having a zero balance, the QR code still appears on the second page of the invoice (and the invoice template is as described above). Again, considering that MYOB is a premium product, your pricing schedule reflects this, and your initial response to this discussion was about "Professional looking invoices", this change seems to have been pushed through without any regard for the following: what your customers actually want, for the coding team to have enough time to get it right, and for any of this to be checked that it works properly and is customer friendly, and lastly to troubleshoot any problems BEFORE launch. If this were a racehorse, it would be laying on the track, surrounded by a screen, after crashing at the first hurdle. Do Better.
AR_Stamps
Member
14 days ago
AmandaMYOB There is a link break between default settings and recurring sales. I have my online payments default set to OFF at the moment due to this issue, and yet a recurring sale invoice went out with a QR code on it. If the default is OFF, then all online payment options should be OFF. I should not have to go through my recurring sales and set this manually, otherwise I would have done this, instead of resetting the DEFAULT.