Forum Discussion

TPC1's avatar
TPC1
4 years ago

Import error 4077

Hi, we're having trouble uploading item data to populate pricing changes. The import log refers to error 4077 'you have sales for this item'. Can you please assist?   Files are stored locally Last...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi TPC1 


    As the company files are stored locally, I've sent you a private message on this Forum which outlines a tool that can be run over the company file to aid in that message.

    Do let us know how you get on with that.

Steven_M's avatar
Steven_M
Former Staff

Hi TPC1 


As the company files are stored locally, I've sent you a private message on this Forum which outlines a tool that can be run over the company file to aid in that message.

Do let us know how you get on with that.

NerakNaneek's avatar
NerakNaneek
4 years ago

Hi Steven I have the same error message are you able to assist me with that?

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi NerakNaneek 

     

    So we can offer assistance with that enquiry can you confirm the following information:

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
    • NerakNaneek's avatar
      NerakNaneek
      4 years ago

      Hi Steven

      File is Local

      4302 last 4 digits

      Company ID 5

      Thanks

      • Steven_M's avatar
        Steven_M
        Former Staff
        4 years ago

        Hi NerakNaneek 

         

        As the company file is a local file, the scripts would have to be run at your end. As such, I have sent you a private message on this Forum to arrange for a tool to be provided you can run those scripts.

         

        Do let us know how you get on.

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