In Tray not accepting invoices

My intray still not working here, please advise asap what is wrong or what I can do, I have now thousands of creditors to enter

Hi DJ3,

Thanks for the heads-up. There’s no reported issue with in tray not accepting invoice at the moment. Try opening it in your browser, check if anything’s still processing, cancel it and re-upload. If it still acting up, lodge a ticket at My Account or jump on live chat via virtual assistant MOCA and we’ll take a closer look.

Cheers,

Shella

Good afternoon, I am having the same issue.  In Account Right Plus desktop version.  Command Centre shows there are documents in the In Tray but there is nothing there.  I try and put one in there by drop and drag, not email and will not load up.  Please fix this issue.

I've done this several times and it's not working, and I've replied to the support team's email telling me it was fixed and told them it wasn't.  I've heard nothing yet

Hi All, 

If you're still seeing the same thing, could you please try logging out and back in again just to refresh the connection? If it's still being stubborn after that, just reach out to our support team and we'll take a closer look for you.

Regards,

Sai

Same here, got a message that it's fixed, but it's not

Mine still not working. Logged issue again but no reply

All fixed - thanks :)

Hi everyone, 

Thanks for jumping in on this thread. We’ve informed the team regarding the In Tray issue, and the development team’s on it right now. Rest assured, this will be fixed as soon as possible.

For updates, please check this link.

Regards,
Genreve 

Issue has been resolved now